Terms of Service

1.1. These Terms of Service (hereinafter referred to as the "Terms") govern the relationship between HYPERSTACK LLC (OGRN 1267700054181, TIN 9728169930, address: 117335, Moscow, Nakhimovsky Prospekt, 63, bldg. 1, apt. 29, hereinafter referred to as the "Company") and users of the "Tonus" service (hereinafter referred to as the "Service").

1.2. The "Tonus" service (tonusmeal.ru) is a platform for automating meal planning, creating personalized nutrition plans, calculating nutrients, and organizing grocery purchases.

1.3. By registering for or using the Service, you confirm that you have read these Terms and unconditionally accept them. If you do not agree with the Terms, use of the Service is not permitted.

1.4. The Company reserves the right to unilaterally amend these Terms. The current version is always available on this page. Continued use of the Service after changes are made constitutes your acceptance of the updated Terms.

2.1. Registration with a valid email address is required to use the Service.

2.2. The User agrees to:

• provide accurate information during registration and keep it up to date;
• maintain the confidentiality of account credentials (login, password);
• immediately notify the Company of any unauthorized access to their account.

2.3. One account corresponds to one individual. Transferring an account to third parties is prohibited.

2.4. The Company reserves the right to block or delete an account in case of violation of these Terms without prior notice.

3.1. The Service provides the following features:

3.2. The Service is informational in nature. Nutrition recommendations generated by the Service do not constitute medical advice and do not replace consultation with a qualified professional (doctor, dietitian).

3.3. The Company does not make purchases on behalf of the user and is not a party to the agreement between the user and grocery delivery services.

4.1. The User agrees not to use the Service for:

• violating the laws of the Russian Federation;
• distributing malicious software;
• unauthorized access to third-party systems;
• actions that violate the rights of other users or third parties;
• automated data collection (scraping) from the Service without the Company's written consent;
• reselling access to the Service.

4.2. The User is responsible for the accuracy of the data they provide (health parameters, preferences, delivery address).

5.1. The “Tonus — Meal Autopilot” browser extension (the “Extension”) is part of the Service. The user installs it voluntarily from their browser's extension store. The license set out in clause 7.2 applies to the Extension.

5.2. By installing the Extension and connecting a delivery service in the personal account, the user instructs the Company to act, by means of the Extension, in the user's account with that delivery service: search for products, empty the cart and add items to it, and select a delivery slot, method or mode to calculate delivery costs. The Extension does not place or pay for orders — the user does.

5.3. Emptying the cart also removes items the user put there themselves. An auxiliary item added to calculate delivery terms may remain in the cart until the next assembly. The user checks the cart contents before placing an order.

5.4. The user is responsible for complying with the rules of the delivery services in which they use the Extension. The Company is not liable for a delivery service restricting or blocking the user's account, for a delivery service temporarily denying access, or for differences between the prices, availability and delivery terms shown by the Service and those in effect when the order is placed.

5.5. In an account with several members, orders are executed by the browser selected in the Delivery services section, including another member's browser — in that member's delivery service accounts. A member who installs the Extension agrees to this; they may opt out by choosing another browser or uninstalling the Extension.

5.6. The data processed while the Extension works is described in Section 14 of the Personal Data Processing Policy. The user may stop the Extension at any time: disable the delivery service in the personal account, revoke site access in the browser settings, or uninstall the Extension.

6.1. The Service may offer both free and paid features. Current pricing is available at tonusmeal.ru/pricing.

6.2. Payments are processed through the payment systems supported by the Service. When using the Service via the iOS app, subscriptions are billed through Apple In-App Purchase. In that case Apple manages billing, receipts, and refunds in accordance with the Apple Media Services Terms.

6.3. A subscription is activated upon receipt of payment. The subscription period is determined by the selected plan. Subscriptions purchased through the App Store renew automatically under Apple's rules — cancellation and subscription management are performed through the user's Apple ID settings.

6.4. Refunds are issued in accordance with applicable consumer protection laws. For subscriptions purchased outside the App Store, contact support within 14 days of payment, provided the paid features have not been used. Refund requests for subscriptions purchased through the App Store must be submitted directly to Apple at reportaproblem.apple.com.

7.1. All rights to the Service, including source code, design, databases, algorithms, recipes, and other materials, belong to the Company or rights holders who have granted the appropriate licenses.

7.2. The User is granted a limited, non-exclusive, non-transferable license to use the Service solely for personal, non-commercial purposes.

7.3. Copying, distributing, modifying, or creating derivative works based on the Service's materials without the Company's written consent is prohibited.

8.1. The Service is provided "as is." The Company does not guarantee the uninterrupted, error-free, or complete operation of the Service.

8.2. The Company is not liable for:

• potential health harm resulting from following the Service's recommendations without consulting a doctor;
• actions of third-party grocery delivery services (product quality, delays, order cancellations);
• temporary unavailability of the Service due to technical reasons;
• data loss due to force majeure circumstances.

8.3. The Company's total liability to the User is limited to the amount actually paid by the User for the Service during the preceding 3 months.

9.1. Processing of users' personal data is carried out in accordance with the Personal Data Processing Policy; the Policy is a separate document.

9.2. Consent to personal data processing is given in a separate document — the Consent to Personal Data Processing — by a separate checkbox at registration; accepting these Terms does not constitute such consent.

10.1. The User may delete their account at any time through the Service settings or Telegram bot. Upon account deletion, personal data is destroyed within 30 days.

10.2. The Company reserves the right to restrict or terminate the User's access to the Service in the event of:

• violation of these Terms;
• actions that harm the Company or other users;
• requests from authorized government bodies.

10.3. If access is terminated by the Company due to a violation of the Terms, no refund of paid funds will be issued.

11.1. These Terms are governed by the laws of the Russian Federation.

11.2. All disputes arising from or in connection with these Terms shall be resolved through negotiations. A mandatory pre-trial claim procedure applies: the response deadline is 30 calendar days.

11.3. If an agreement cannot be reached, the dispute shall be submitted to the court at the Company's location (Moscow) in accordance with the laws of the Russian Federation.

For questions regarding these Terms of Service, please contact us: